FAQs

 

ARE YOUR PRODUCTS FULLY VEGAN?

Our kitchen is a 100% vegan kitchen so all our products are vegan.

 

ARE YOUR PRODUCTS ORGANIC?

No, currently our products are not organic.

 

HOW MUCH QUANTITY WILL BE CONSIDERED AS BULK ORDER?

Any product above 5 kg can be considered as a bulk order and can be customized.

 

WOULD THE PRODUCTS BE FRESH IF WHEN IT ARRIVES?

At Vijay sweets we have it in our philosophy to serve our customers the freshest sweets and savouries, hence we ensure that we only show case products that have a good shelf life and will reach your destination in the best condition.

 

HOW LONG DOES IT TAKE FOR MY ORDER TO GET DELIVERED?

We aim to have your order delivered in 3-5 days. However, the actual timeframe for delivery is dependent on your location, the location of your chosen product and other logistical factors.

 

HOW WILL THE PRODUCTS BE PACKAGED?

We take care to package your products appropriately to ensure that the order is received in the best possible condition. Hard corrugated boxes and bubble wrap/crushed paper are generally used to pack the original packet from the vendor.

 

HOW WILL MY ORDER BE DELIVERED?

We have tie-ups with India`s best courier delivery services. Your order is picked and delivered directly to your doorstep by the representatives of our reputed delivery partners.

 

HOW FRESH WILL THE PRODUCT BE ON DELIVERY?

Our partner logistics partners ensure the speediest delivery. This ensures the longest possible shelf life for the order. Our intention is that you should have enough time to consume your product at the estimated time of delivery.

 

HOW IS THE TOTAL CHARGE CALCULATED?

The final price for your order has the following components:

- Price of the product inclusive of its packaging & the applicable CST

- Shipping charge for costs incurred towards logistics inclusive of the applicable service tax @15%

 

WHAT ARE THE MODES OF PAYMENT?

You can pay for your order using credit card, debit cards, PayTM wallets available on our payment gateway PayTM

 

WHAT IF I WANT TO ORDER BULK QUANTITIES OF ANY PRODUCT?

If you would like to order larger quantities of any product, please contact us on vijaysweetsvegan@gmail.com and we will service the same at the best possible bulk quantity prices.

 

IN CASE OF ANY PRODUCT OR SERVICE-RELATED FEEDBACK OR QUERIES?

Please mail us your product/service feedback a vijaysweetsvegan@gmail.com quoting your order number. We will be in the best position to resolve any queries if you present relevant photographic evidence within 24 hours of the package being delivered to you/your address over mail to vijaysweetsvegan@gmail.com.

We will review the pictures of the shipment and individual pictures of the boxes and products contained within the packaging with our logistics partners for resolution.

If the claim is found genuine by us, and the Courier Partner, we will issue a coupon code for a suitable amount. You can utilize the coupon code for subsequent purchases on the website. The coupon code cannot be encashed or refunded.

 

IN CASE OF ANY DOUBT OR QUERY, HOW DO I REACH OUT TO THE CUSTOMER SUPPORT TEAM?

In case of any query/clarification/feedback, please use the live chatbot on the website and we will respond to you immediately or mail us at vijaysweetsvegan@gmail.com and we will promptly respond to you.

 

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