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ARE YOUR PRODUCTS FULLY VEGAN?
Our kitchen is a 100% vegan kitchen so all our products are
ARE YOUR PRODUCTS ORGANIC?
No, currently our products are not organic.
HOW MUCH QUANTITY WILL BE CONSIDERED AS BULK ORDER?
Any product above 5 kg can be considered as a bulk order and
can be customized.
WOULD THE PRODUCTS BE FRESH IF WHEN IT ARRIVES?
At Vijay sweets we have it in our philosophy to serve our
customers the freshest sweets and savouries, hence we ensure that we only show
case products that have a good shelf life and will reach your destination in
the best condition.
HOW LONG DOES IT TAKE FOR MY ORDER TO GET DELIVERED?
We aim to have your order delivered in 3-5 days. However,
the actual timeframe for delivery is dependent on your location, the location
of your chosen product and other logistical factors.
HOW WILL THE PRODUCTS BE PACKAGED?
We take care to package your products appropriately to
ensure that the order is received in the best possible condition. Hard
corrugated boxes and bubble wrap/crushed paper are generally used to pack the
original packet from the vendor.
HOW WILL MY ORDER BE DELIVERED?
We have tie-ups with India`s best courier delivery services.
Your order is picked and delivered directly to your doorstep by the
representatives of our reputed delivery partners.
HOW FRESH WILL THE PRODUCT BE ON DELIVERY?
Our partner logistics partners ensure the speediest
delivery. This ensures the longest possible shelf life for the order. Our
intention is that you should have enough time to consume your product at the estimated
time of delivery.
HOW IS THE TOTAL CHARGE CALCULATED?
The final price for your order has the following components:
- Price of the product inclusive of its packaging & the
- Shipping charge for costs incurred towards logistics
inclusive of the applicable service tax @15%
WHAT ARE THE MODES OF PAYMENT?
You can pay for your order using credit card, debit cards,
PayTM wallets available on our payment gateway PayTM
WHAT IF I WANT TO ORDER BULK QUANTITIES OF ANY PRODUCT?
If you would like to order larger quantities of any product,
please contact us on firstname.lastname@example.org and we will service the same at
the best possible bulk quantity prices.
IN CASE OF ANY PRODUCT OR SERVICE-RELATED FEEDBACK OR
Please mail us your product/service feedback a
email@example.com quoting your order number. We will be in the best
position to resolve any queries if you present relevant photographic evidence
within 24 hours of the package being delivered to you/your address over mail to
We will review the pictures of the shipment and individual
pictures of the boxes and products contained within the packaging with our
logistics partners for resolution.
If the claim is found genuine by us, and the Courier
Partner, we will issue a coupon code for a suitable amount. You can utilize the
coupon code for subsequent purchases on the website. The coupon code cannot be
encashed or refunded.
IN CASE OF ANY DOUBT OR QUERY, HOW DO I REACH OUT TO THE
CUSTOMER SUPPORT TEAM?
In case of any query/clarification/feedback, please use the
live chatbot on the website and we will respond to you immediately or mail us
at firstname.lastname@example.org and we will promptly respond to you.